The services utilize commercial and proprietary tools as well as professional expertise to provide proactive analysis, monitoring and management. Spacenet's suite of network support services includes its Standard Network Support Program and two levels of its Enhanced Support Program - Silver and Gold. The program demonstrates our commitment to providing superior value to our customers and advanced capabilities that optimize network performance." "Our Enhanced Support Program was developed in direct response to our customers' needs and is ideal for organizations in demanding environments that require a higher level of support and network management. "In response to market demand over the years, Spacenet has continued to introduce more robust satellite services to support mission-critical network requirements," said Spacenet President and COO Glenn Katz. The new program leverages Spacenet's industry leading SmartCare enterprise-grade network management services as well as its robust customer support SLAs and US-based customer call center to help customers monitor, manage and maintain their networks more effectively. The revised plans include cost effective options for customers who may not require "high touch" service and enhanced versions, offering higher levels of customer support and services. In response to market demand and changing conditions, Spacenet now offers different levels of customized support programs.
(Nasdaq: GILT) and one of the world's leading providers of satellite networking solutions, announced availability of its new Enhanced Support Program, a comprehensive family of customer support and network management services. Spacenet Inc., a wholly owned subsidiary of Gilat Satellite Networks Ltd.
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